Thank you for shopping at Mad Robot - Toys&Games!
We offer a refund and/or exchange within the first 14 days of your purchase. If 14 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition you received it.
The article must be in the original packaging.
To complete the return, we require a receipt or proof of purchase.
We only offer refunds for items sold at the regular price, items on sale cannot be returned.
exchanges
We only replace items if they are defective or damaged. If you need to exchange something for the same item, send us an email to madrobot.toys@gmail.com and send the item to: Centro Comercial do Liceu, Av. Doctor António Rodrigues Manito, 53B-Loja 15
Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you still haven't received a refund, please check your bank account first. Then contact your credit card company, it may take some time before your refund is officially credited.
If you've done all of this and you still haven't received your refund, please contact us madrobot.toys@gmail.com
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following address Centro Comercial do Liceu, Av. Doctor António Rodrigues Manito, 53B-Loja 15
You will be responsible for paying the shipping costs for returning the item.
Shipping costs are not refundable.
Depending on where you live, the time it may take for your product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item if you do not do so by registered mail.
